Refund Policy

Thank you for purchasing from KRITO. We want you to be completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

Due to the nature of digital products, all sales are final. Once a download link has been sent to your email and/or the files have been accessed, we are unable to process a refund. This is standard practice for digital music products.

2. Why We Don't Offer Refunds

• Digital products are delivered instantly via email download link
• Once downloaded, digital files cannot be "returned" or un-accessed
• Our product descriptions clearly outline what is included in each bundle

3. Exceptions

We may consider a refund or replacement in the following situations:

• Non-delivery: If you did not receive your download link within 24 hours of payment and our support team is unable to resolve the issue
• Corrupted files: If the downloaded files are corrupted or unplayable, we will provide a replacement download link
• Duplicate purchase: If you accidentally purchased the same product twice, we will refund the duplicate transaction

4. How to Request Support

If you believe you qualify for an exception or need help with your purchase:

• Email us at kritoxd499@gmail.com with your order ID
• We aim to respond within 24 hours

5. Contact

For any questions regarding refunds or your purchase:

• Email: kritoxd499@gmail.com