Refund & Cancellation Policy

Thank you for choosing KRITO. Please read this Refund & Cancellation Policy thoroughly prior to making any purchase on our website. This policy governs all sales of digital beat bundles, sample packs, loops, and musical intellectual property.

1. Digital Products — Strict No Refund Policy After Download

All items offered on our store are intangible, instantly downloadable digital goods (audio WAV/MP3 files, MIDI packs, and production stems). In accordance with standard international music production and digital licensing standards:

• All digital sales are final. Once an order is completed and your unique download link has been generated or delivered to your email, no refunds, returns, or exchanges will be provided after download access is granted.
• Unlike physical merchandise, digital audio files cannot be returned, reclaimed, or un-accessed once transferred to your device.
• Detailed previews, audio snippets, BPM/key specifications, and bundle lists are transparently provided on the product page to help you make an informed purchase decision.

2. Cancellation Policy

Because our order processing system automatically authorizes payments and dispatches digital download credentials instantaneously through automated cloud services, cancellations cannot be accepted once an order is placed and confirmed.

If you encounter an accidental transaction error prior to receiving or clicking the download link, you must contact customer support immediately at kritoxd499@gmail.com.

3. Exceptional Circumstances for Refund Eligibility

We believe in honest and fair business practices. While routine change-of-mind refund requests are strictly not accepted, we will gladly investigate and process a full refund or direct replacement in the following verified circumstances:

• Defective or Corrupted Audio Files: If any downloaded file is corrupt, incomplete, or technically inaudible, contact our support team. We will inspect the issue and issue fresh replacement download links within 24 hours. If our technical team is unable to provide functional files within 48 hours, a 100% refund will be issued.
• Duplicate Transactions: If you were accidentally billed twice or placed duplicate orders for the identical product within a 24-hour period due to a network timeout or UPI app error, the duplicate transaction will be refunded in full upon verification.
• Non-Delivery of Access: If you did not receive your download link within 24 hours of successful payment confirmation, and our customer support team is unable to furnish your files upon email notification, you will receive a full refund.

4. Refund Mode & Processing Timelines

In accordance with Reserve Bank of India (RBI) and NPCI Direct UPI guidelines:

• Refund Source: Approved refunds will only be credited back to the original payment method used during the transaction (such as the original UPI VPA / bank account). Transfers to alternate third-party accounts are strictly prohibited for anti-money laundering (AML) compliance.
• Direct UPI Reversal: Approved refunds are initiated directly via verified UPI transfer back to your original paying UPI ID / bank account.
• Turnaround Time (SLA): Once approved by our team, refunds are initiated within 24 to 48 hours. The credited funds typically reflect in your bank account or UPI balance within 3 to 5 business days.

5. How to Request Support or a Refund

If you believe your situation qualifies for an exception under Section 3 above, please follow these steps:

• Send an email to: kritoxd499@gmail.com
• Use the Subject Line: Refund / Support Request — [Your Order ID]
• Include the following details:
  1. Full Name and Email Address used during checkout
  2. 12-Digit UPI UTR Transaction Reference ID / Order ID
  3. Clear description of the issue (including screenshots or error details if files are corrupted)

Our support team will review your submission and respond within 24 hours.

6. Contact Details & Grievance Desk

For any inquiries regarding this policy:

• Entity: KRITO Beat Store
• Email: kritoxd499@gmail.com
• Customer Support Phone: +91 98765 43210
• Operating Address: Sector 70, Mohali, Punjab — 160055, India
• Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST